Boston and UK, 18th June 2009 – pbxnsip, a leader in SIP-based IP PBX software for Microsoft Windows, MAC and Linux environments, today announces the launch of their Professional Services department and online support portal, in response to the rapid growth of the pbxnsip channel. Partner feedback concerning the need for comprehensive support platform for ticket tracking, technical & sales knowledge base and online technical advice has inspired the new support infrastructure with the Professional Services portal. It is designed for all users of pbxnsip to be able to login to the platform and utilise the many available features of the portal. pbxnsip have posted such a rapid growth that they have seen the need to deploy a technical helpdesk and professional services department geared up to support both the channel partners and the end user customers.

A new vertical market has opened up for pbxnsip with the need for 3rd party hardware and software integration and technical assistance. pbxnsip have created a fully interactive support platform that houses a mass of information in the form of a knowledge base, troubleshooting suite, ticketing system, online live technical help chat sessions plus documentation for the entire pbxnsip IP PBX product. Further to this the need for assistance with compatible devices such as media gateways, IP Handsets, GSM Gateways and 3rd party software has been answered by pbxnsip in the form of professional services configuration and remote helpdesk. pbxnsip have expanded their team by handpicking several of the highest level network and VoIP specialists in the industry boasting years of experience in the IP and IT realm, in order to help the channel with 1st hand training and support when onsite or in live environments thus giving the partner the peace of mind in knowing they are backed by pbxnsip.      

“I'm very happy to announce the launch of pbxnsip professional services. It hasn’t been easy finding the right team to support this latest venture but I feel that we have been very lucky in finding such a high calibre of technical expertise in such a short space of time. It’s been surprising to me, to see the growth of pbxnsip in such an economic climate as we are seeing! Maybe this is because we are extremely focused on leading the IP PBX market in 2009 and with professional services we will be much better equipped to handle the next steps of our plans to expand into other areas... watch this space!. ”, commented Kevin Moroz COO at pbxnsip Inc.

“pbxnsip has long depended on its wiki and forum for support, this has sometimes been an Achilles heel to the company as whilst the information contained in the two documentation sources is excellent there are many users who do not like the thought of using forums and the concept of the wiki is enough to put the most technical person off using it! Professional services has utilized all our of knowledge and documented this into an easy to read and follow plain English reference point, this accompanied by technical assistance means that we will be able to support our users much more comprehensively”, added Jonathan Greenwood, CEO at pbxnsip Europe Ltd.

pbxnsip professional services portal can be found at www.pbxnsipsupport.com

About pbxnsip
pbxnsip (www.pbxnsip.com) makes SIP-based Private Branch Exchange (PBX) telephone systems. The Session Initiation Protocol (SIP) is used to talk to attached devices like telephones, PSTN gateways and SIP service providers. The pbxnsip PBX is used to put the components from different vendors together in an enterprise communication system. Customers benefit from a modern PBX feature set that includes mobility support, computer telephone integration, and vendor independency. pbxnsip also respects the security requirements of a business critical application. Customers may run the PBX on Microsoft Windows, Mac and Linux-based servers and on embedded appliances. pbxnsip Inc was incorporated in 2005 and is located in Andover, Massachusetts, USA and pbxnsip Europe Ltd was created in 2008 and is located in Leeds, United Kingdom.